FAQ
What questions our customers frequently asked
About our COMPANY
Are you the manufacturer?
Yes, Caamatech is a manufacturer specializing in retail store design and custom display fixtures for over 15 years. We offer a comprehensive range of services including custom design, prototyping, and production to meet your unique display needs. Our manufactory has 200 skilled workers, and we have a timber workshop and metal workshop over 25,000 sq meters equipped with state-of-the-art technology, manufacturing facility with joinery, metal and paint, ensuring us to delivery timely without compromising on quality, offering competitive prices for you.
What kinds of certifications do you have related to bulk production?
1. Environmental Certification of the
powder coating process
2. ISO 9001 Certification for customer
and regulatory requirements
3. UL, CE certification for LED lighting's
transformer
4. SGS Group Verification for
international standards and
regulations
Why choose Caamatech?
With over 15 years of experience in the display fixtures solutions industry, Caamatech ensures high-quality products while keeping prices competitive. Based in Jiangsu, we have a professional QC team for quality assurance and a design team to provide customized service. Our raw materials meet internationally recognized standards, ensuring the delivery of high-quality products.
About our PRODUCTS
Do you have a minimum order?
We assess each project individually. Some projects may be more suitable for small-scale production, while others benefit from larger orders. We also offer sample services if you need to check our quality before placing a larger order.
Is it possible to customize based on the images displayed on your website?
Yes, we offer customization based on images displayed on our website. Please send your reference images to sales@caamatech.com or contact us via WhatsApp at +86 18601784398, and provide the quantity and approximate dimensions you need. We will process your inquiry within
24 hours.
How about your order process?
1. Send Your Drawing/Artwork or Make
Custom Requirements
2. Quotation and Payment
3. Prototype Design and Production
Updates
4. Pre-shipment Confirmation Shipment 5. For any questions throughout the
order process, you can contact us at:
Does Caamatech offer bulk discounts?
Yes, we offer bulk discounts. Please communicate with our sales representative, provide order details, and describe the items you are interested in buying in bulk. We will offer corresponding discounts accordingly.
How does Caamatech package products?
Our products are carefully packaged for secure transportation. Each item is wrapped in multiple layers of bubble wrap and placed in sturdy cardboard boxes. For fragile or valuable items, we use additional protection with wooden crates to ensure safe delivery and minimize the risk of damage or loss.
How do you ensure the quality of the products?
1. Material Selection:We use high-quality materials matching the intended use, whether metal, wood, acrylic, or a combination. Materials are durable and capable of withstanding weight and stress. 2. Design Specifications:Designs meet functional requirements, including weight capacity, ease of assembly, aesthetic appeal, safety, and stability. 3. Experienced Workers:Over 80% of our workers have more than 8 years of experience. 4. Strict QC:Our quality control department inspects products four times: after wooden processing, after painting, after glass processing, and before shipping. We provide timely production updates and welcome your inspections.
About our SERVICES
How do I assemble my
products?
We include detailed assembly drawings with step-by-step instructions and accessories. If you encounter any issues during assembly, our sales team is available to provide assistance.
What is the production lead time of Caamatech?
The production lead time varies based on order specifics. Samples are typically ready in 7-10 days for evaluation. Larger orders or bulk quantities usually require 20-25 days for production to ensure high-quality standards are met. Exact timelines depend on order details and our current manufacturing schedule.
What is your payment term?
We accept T/T, PayPal, and Alibaba Insurance. A 50% deposit is required, with the remaining 50% balance due before shipment. Orders totaling less than $1000 USD require full advance payment.
Do you make whole store designs and prototypes?
Yes, our design team can complete your store design using CAD, SolidWorks, AI, etc. For custom projects, we may construct a prototype for your review, depending on the project. Consult your design specialist for more information.
How can I track my order? Which shipping methods do you provide?
We offer various shipping methods, including boat shipping, air shipping, and express shipping. Our partnered express services include DHL, FedEx, and UPS. Once your order is dispatched, we will provide you with a tracking number and a link to monitor its progress.
What is your warranty period?
Our products come with a 1-year warranty. Any issues resulting from manufacturer defects qualify for a refund or replacement during this period. Please note, damage caused by improper use or inadequate care of the products is the responsibility of the user.
Still have any questions?
Question or query, help is at hand. Contact Caamatech customer services or find the answer below.